Call Centers- The Basics
What is a call center? Why would an organization need one? Should you get a hosted system or an on premise solution? With so many different companies out there...
Why choose a hosted phone system over on-premise VoIP
Great question, and one that is often asked as soon as an organization has a failure with their existing on-premise solution, or if they find that it is time...
The Tipping Point – Part #2: Word-of-Mouth
“Word-of-mouth” is powerful, but also a slow process. This way of marketing builds solid relationships and returning customers who will share you with others. It all starts with making...
The Tipping Point – Part #2: The Law of Plentitude
The Law of Plentitude: More is more. The theory behind law of plentitude is simple: as the number of members in a network increase, the number of connections (and...
